terms of sale

who we are

western affair is olivia's brand. she's an artist who turned designer, and every pair is made by hand with our small, family-run workshop in poland and sent from there. you can reach us any time at studio@westernaffair.shoes.

your order

your order is confirmed when we email you. if we can't make it, we'll refund you in full.

made to order

most pairs are made for you after you order, in around 2–10 weeks, and custom pairs in around 4–12 weeks.

prices and payment

prices are set in british pounds (gbp). at checkout you pay in your local currency, converted at the rate shown before you pay. you pay when you order.

delivery, duties and taxes

delivery costs are shown at checkout. inside the eu there are no duties to pay. for every country outside the eu, duties and taxes are added at checkout and we pay them for you, so there's nothing to pay on arrival.

your right to cancel

in the uk and the eu, you can cancel within 14 days of delivery. email studio@westernaffair.shoes, then send the pair back unworn within 14 days, at your own cost. we'll refund you within 14 days of getting it back. custom pairs are made to your own design and can't be cancelled once we've started making them.

faulty pairs

if your pair arrives faulty, email us with a few photos and we'll sort it out. this doesn't affect your legal rights.

the law

these terms are governed by the law of england and wales. last updated 26 october 2026.